ORDER PROCESSING
Please allow 2-3 working days to process your order. Expect an email within 2-3 working days to let you know your order is on the way!
STORE PICKUP - 215 Thonglor 11 Sukhumvit 55 Wattana Bangkok, Thailand
Orders can be picked up daily (Except Tuesday), 12.00 - 19.00. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within Thailand. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 12.00 will be delivered the same day. Orders placed after 12.00 will be delivered the next day we are open. When your order has been shipped, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES
Free domestic shipping for order value above 3,500 baht. While for order value below 3,500 baht, the domestic shipping rate is fixed to 200 baht.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at store@thesomchai.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at store@thesomchai.com.
